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Customer Solutions Advisor

Key Responsibilities Person Specification Duties And Responsibilities Skills And Experience Qualifications

Key Responsibilities

  • Manage enquiries from existing clients and ensuring all consultants, employees and agency requirements are met under our terms and conditions of services including:
    • Maintaining up-to-date contract and contact records on all databases
    • Dealing with all allocated consultant, employee and client enquiries as appropriate
    • To manage monthly payroll process for all consultants and employees
    • Payroll chasing, ensuring funds are received for consultants and employees to be paid on time
  • To on-board new consultants and employees following the prescribed guidelines
  • To manage the relationship with consultants and employees across the wide variety of solutions we offer
  • Take a pro-active approach for all clients, to pre-empt potential problems and take immediate and appropriate action to avoid escalation of issues
  • Communicate courteously with internal and / or external clients by telephone, email and in person, building positive relationships; investigating, responding to and progressing issues and queries to a successful conclusion as efficiently as possible
  • Ensure primary legal documentation pertaining to consultants, clients and consultants are complete, acceptable to the prescribed company standards and approved by the authorised personnel within the company
  • Continuous monitoring of consultants contracts to identify forthcoming expiration of contracts and liaise with agency, consultant, Sales and/or Finance teams with regard to either arranging renewal of contract or implementing leaver’s process in the event of non-renewals

Person Specification

  1. Undergraduate degree in business, economics, finance or equivalent
  2. First class communication skills – both verbal and written
  3. A good team player with an energetic and flexible approach
  4. Strong commitment to customer service excellence
  5. Ability to show empathy and understanding towards the client’s situation whilst acting in the best interests of both the client and the company
  6. The ability to work under pressure and multi-task
  7. Demonstrate good organisation and co-ordination skills
  8. Excellent Microsoft Office skills
  9. Good time management, highly accurate with high level of attention to detail
  10. Good time management, highly accurate with high level of attention to detail

Duties And Responsibilities

  • Provide support to the sales and delivery teams including, but not limited to: order management, follow up, customer service, database management, meeting arrangements, reporting and quotation preparation
  • Management of enquiries in a timely and professional manner
  • Facilitate the sales order process and ensuring a high standard of customer service
  • Prepare sales reports daily, weekly and monthly as requested
  • Plan and implement social media campaigns that are aligned with marketing objectives
  • Web site developments and content updates
  • Implement email marketing campaigns
  • Conduct web based research for market and marketing analysis
  • Conduct web based research for campaign and PR
  • Providing assistance in terms of logistics for events including seminars and trade shows
  • Manage marketing materials production; include leaflets, flyers and posters to include proofreading and writing, liaising with printers and designers
  • Maintain project tracking records
  • Track marketing activity and campaign success and provide appropriate reporting as required
  • Liaise with event organisers, list brokers, printers and other marketing service providers
  • Prepare press releases, company newsletter and event announcements
  • Keep up to date with marketing best practices, trends and developments
  • Maintain and update marketing databases

Skills And Experience

  1. Knowledge of modern marketing tools and techniques
  2. Second language desirable
  3. Understanding of new technologies and implementing them in marketing and service delivery
  4. Ability to prioritise and be flexible in a changing environment
  5. Forward thinking, diligent and resilient
  6. Creativity and imagination
  7. Strong project management skills and strength in managing multiple projects/deadlines
  8. Strong verbal and written communication skills. Ability to represent area of responsibility effectively both inside and outside the business

Qualifications

  1. A graduate degree or equivalent
  2. A professional marketing qualification (CIM/IDM) is desirable

CLIENTS

INDUSTRY BODIES